Refund & Return Policy

Last Updated: [September 2026]

We want you to be satisfied with your purchase from MOONCURT.

If you are not satisfied with an eligible product, you may request a return within 30 days of delivery, subject to the conditions below.

Return Eligibility

To be eligible for a return:

  • The return request must be submitted within 30 days of delivery.
  • The item must be unused and in its original condition.
  • The item should include its original packaging where reasonably possible.
  • The item must not show signs of use, damage, washing, alteration, or misuse.

Certain products may be excluded from returns where stated on the product page or where applicable law permits such exclusion.

Non-Returnable Items

Certain items may not be eligible for return, including products that:

  • Have been used or damaged after delivery
  • Are returned outside the applicable return period
  • Are personalized or made specifically for the customer, where applicable
  • Cannot reasonably be returned for hygiene or safety reasons, where applicable
  • Are specifically identified as non-returnable on the product page

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible.

Please provide:

  • Order number
  • Description of the problem
  • Photos of the product
  • Photos of the packaging, where relevant

We will review the issue and, where appropriate, provide a replacement, refund, or other suitable resolution.

Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by an applicable legal requirement, the customer is responsible for return shipping costs.

We will provide return instructions after reviewing your return request.

Do not send a product back without contacting us first.

Refunds

Once your return is received and reviewed, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method.

The time required for the funds to appear in your account may vary depending on your bank or payment provider.

Order Cancellation

If you want to cancel an order, contact us as soon as possible after placing it.

We will attempt to accommodate cancellation requests before the order enters processing or shipment.

Once an order has been shipped, cancellation may no longer be possible.

Orders may only be canceled within 12 hours after purchase.

Once an order has been processed or shipped, cancellation is no longer possible.

Refunds for Unavailable or Delayed Orders

If we are unable to fulfill an order within the applicable promised timeframe, we will handle the order in accordance with applicable law, including any required notice, cancellation, and refund rights.

Federal rules require sellers to meet stated shipping promises or, when applicable, follow the required process when an order cannot be shipped on time.

Contact

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