Shipping Policy

Last Updated: [September 2026]

MOONCURT offers shipping to eligible destinations displayed during checkout.

Because products may be fulfilled from different locations and by different fulfillment partners, shipping availability, processing times, shipping methods, and delivery estimates may vary by product and destination.

Order Processing

Orders are processed after payment has been successfully received.

Processing time may vary depending on the product and fulfillment location.

If a product has a specific processing estimate, that information will be displayed on the relevant product page where available.

Shipping Times

Estimated delivery times may vary depending on:

  • Product availability
  • Fulfillment location
  • Destination
  • Shipping method
  • Carrier operations
  • Customs processing, where applicable
  • Weather or other transportation disruptions

Any delivery estimate shown during checkout or on the product page should be considered an estimate rather than a guaranteed delivery date unless explicitly stated otherwise.

Tracking

When tracking information is available, it will normally be sent to the email address provided during checkout after the order has shipped.

Tracking information may take some time to become active after the carrier receives the shipment.

Multiple Products

If an order contains multiple products, items may be shipped separately depending on availability and fulfillment location.

As a result, you may receive more than one package for a single order.

Shipping Delays

While we work to provide reliable fulfillment, delivery delays can occur because of circumstances outside our reasonable control.

If we become aware that an order cannot be shipped within the applicable promised timeframe, we will communicate with the customer and provide any cancellation or refund options required by applicable law.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address during checkout.

If an incorrect address is provided, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or shipment.

Lost or Missing Packages

If tracking shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the carrier where appropriate.

If the package still cannot be located, contact us with your order details so we can review the situation.

Contact

For shipping questions:

Go to the contact page